Gurantee & Refund
- Full refund for orders canceled within 24 hours of payment confirmation
- Full shipping cost and 70% of the product purchase price returned for orders canceled 24 to 72 hours after payment confirmation.
- Full shipping cost and 50% of product purchase returned for orderes canceled more than 72 hours after payment confirmation.
- Orders that have already shipped cannot be canceled and will be treated as returns.
All the orders are processed according to order confirmation we get from customers, and we are trying our best to satisfy all customers. All orders placed on our website should obey the following policies under any conditions. We are sorry if you have to file a Return request. In order to help you to get your return/refund smoothly, please read below policies carefully in advance.
Attention: We only make returns when the reason is an obvious quality problem.
1) the product you received has serious quality problem,such as holes,splits. negotiated discount offered or return with shipping cost on buyer.
2) the wrong delivered order by our mistake, the customer can keep the package, we will send the ordered mascot with all the cost on us.
3) Overdue package cannot be returned if the delay caused by transporation or customs clearance, because it is out of control especially in holiday season. 10% product purchase cost offered if our production caused overdue.
4) Please kindly note that your order number is required for each return. Our After-Sales Service department will not process your return without the order number.
5) Request for return must be filed within 24 hours based on the original delivery date of your package. Any quality issues should be proved with photograph documents and problem description. For customer service contact, you will be directed to here for further assistance.
6) Return must be completed and unused
7) Tailor made items, Clearance products are not returnable
8) We suggest you sending back the package to us as soon as possible. Also, the returned package should be postmarked within 3 business days and at the same time offer us relevant courier tracking information for us to track your returned package.
9) After receiving the returned package, our After-Sales Service department will process the Return as well as inspect the returned items.
10) We are sorry to deny return of Custom Made products for their uniqueness.
11) Arismascots.com.hk reserves the rights to deny credit if items returned in unacceptable condition.
We offer accessories, refurbishments, and reproductions, so you’ll never be left out in the cold with our mascot costumes
If you have other problems or questions, please feel free to contact us. We are all waiting to clarify for you.Our apologies if we bring you inconvenience.Your valuable suggestions will be highly appreciated.