1. How do I place order
2. How do I make payment
We accept payment via PayPal, Credit Card , Western Union, TT Bank Transfer
3. How long does it take to receive my order
4. Do I need to pay tax and duty to receive package
It is the buyer responsibility for any custom duty fees that may be charged upon delivery by destination countries customs policy. by our shipping experience, there is no customs duty or tax to be charged for packages to Asian Countries, Australia, United States, Canada. packages to UK will be randomly charged import tax and duty GBP30-GBP40 by local customs. Packages to Europe countries will be randomly charged duty or tax by local customs
5. How do I measure my size
6.Is There A Catalog or Pricelist Available
Due to there is a great number of products and mostly are customized as well as our effort to provide lowest price to our customer, compiling a catalog would not be very fruitful. Our website contains all the information we have on our products. If you have any specific question, we welcome you to contact our customer service representatives.
7.What's your gurantee and refund policy
8.Is Drop shipping available from you
Yes, Drop shipping is common among the Electronics retailing business. Drop shipping means a reseller instruct their wholesale counterpart, which may be located in a duty free zone, to ship out orders according to the reseller and delivering directly to their customers in a as and when basis. The reseller does not actually take the job of stocking, packaging and shipping.
9.What should I do if I still do not receive my order after the estimated time of arrival
The estimated arrival time is provided by our previous shipping records and courier official annoucement, please contact us to check the status with courier if the package undelivered by ETA, due to transportaion is out of our control and there may be unexpected delay caused by any reason, please plan your event after receive of package, the buyer take all responsiblity for the package missed event
10.What if the shipment is lost or missing
A free replacement solution will be offered to you if the package was lost in transportation or hold by customs
11.I have read everything in your FAQ, and still can not find the answer to my question.
12.Can I Get Any Special Discount For My Order
Yes, the special discount can be offered which is based on your requirement.
13.How long does the mascot can be used
With proper care and cleaning a mascot costume should last 3 or 4 years depending on use. If a costume is used 2 or 3 times a week we suggest a second costume be purchased so that you can always have a clean costume. Alternating costumes also extends the wear
14. Are custom made mascots available
Yes, you can send us your artwork for custom made mascots or just tell us a brief idea about mascot you want to creat, useful suggestions would be offered based on our years of experience, amendment on the standard product to suit your needs available also.
15.Can you add my logo to the mascot
16.How can I make my own sales
17.What if I receive a defect product
Such problems are rather uncommon, considering the fact that we will only supply fine quality of products. If it is a manufacturing defect that is beyond our control, therefore a replacement solution will be offered to you.
18.You dont have costume I am looking for, can you source it for me
You name it, we got it! Please send your detailed requirement to [email protected]